{"xsrfToken":"32040266429b1f1913fa96c15a805a2c275eb851_lout","branding":{"id":"14","key":"asm","name":"Advisory Support","portalBaseUrl":"/servicedesk/customer/portal/14","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/14/1011","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#58a8a4","headerLinkHoverBGColor":"#58a8a4","headerBadgeColor":"#58a8a4"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/41de82b4-56fd-421c-94b4-4670981cac35/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiYTEyYzcyOS0wYzlkLTQxMWYtODVlZC02Y2ZlNjg0Y2UwNmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQxZGU4MmI0LTU2ZmQtNDIxYy05NGI0LTQ2NzA5ODFjYWMzNSI6WyJyZWFkIl19LCJleHAiOjE3Mjg3OTU3NDcsIm5iZiI6MTcyODc5NTE0N30.T5tX6nK05L42xT3WFi-nX0TxJxGBxyF3Pc_U41gTCHk&client=ba12c729-0c9d-411f-85ed-6cfe684ce06b&mode=fit","logoId":"41de82b4-56fd-421c-94b4-4670981cac35","isLogoAvailable":true,"helpCenterTitle":"Advisory Support Portal","sharedPortalName":"Advisory Support Portal","userInitialAnnouncementHeader":"Onboarding & Offboarding forms are here!","userInitialAnnouncementMessageWiki":"<p>Your HR team can now submit onboardings and offboardings through the newly updated forms below.</p>\n<p>Please let us know if you do not have access to the new forms but believe you should.</p>","translations":{"en-US":{"helpCenterTitle":"Advisory Support Portal","sharedPortalName":"Advisory Support Portal","announcementHeader":"Onboarding & Offboarding forms are here!","announcementMessage":"Your HR team can now submit onboardings and offboardings through the newly updated forms below.\n\nPlease let us know if you do not have access to the new forms but believe you should.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#014737","helpCenterTitleColor":"#f1f1f1","bannerMediaApiUrl":"https://api.media.atlassian.com/file/1662c022-782b-4452-a700-72eaf5b52009/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiYTEyYzcyOS0wYzlkLTQxMWYtODVlZC02Y2ZlNjg0Y2UwNmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE2NjJjMDIyLTc4MmItNDQ1Mi1hNzAwLTcyZWFmNWI1MjAwOSI6WyJyZWFkIl19LCJleHAiOjE3Mjg3OTU3NDcsIm5iZiI6MTcyODc5NTE0N30.66NB1iLXA_2RuoC_u6agLjDyask0EOlOUXgWiMnS-9c&client=ba12c729-0c9d-411f-85ed-6cfe684ce06b&height=300&mode=fit","bannerMediaApiFileId":"1662c022-782b-4452-a700-72eaf5b52009","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"14","key":"asm","projectId":10023,"serviceDeskId":14,"name":"Advisory Support","description":"<p>Review our knowledge base articles or request support.</p>","portalBaseUrl":"/servicedesk/customer/portal/14","onlyPortal":true,"reqTypes":[{"id":"1487","name":"Get help with an IT problem","descriptionHtml":"<p>Use this form if you are having an IT issue that needs to be fixed.</p>","callToAction":"Get help with an IT problem","introHtml":"<p><b>Need something fixed?</b> Get troubleshooting help when something isn't working.</p>","icon":10520,"iconUrl":"https://get.support.advisorymsp.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1156],"key":""},{"id":"1502","name":"Offboard a current employee","descriptionHtml":"","callToAction":"Offboard a current employee","introHtml":"<p>Submit a request to offboard / terminate a current employee.</p>","icon":10514,"iconUrl":"https://get.support.advisorymsp.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10514","groups":[1158],"key":""},{"id":"1480","name":"Onboard a new employee","descriptionHtml":"","callToAction":"Onboard a new employee","introHtml":"<p>Submit a request to onboard a newly hired employee.</p>","icon":10517,"iconUrl":"https://get.support.advisorymsp.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[1158],"key":""},{"id":"1493","name":"Purchase new hardware","descriptionHtml":"","callToAction":"Purchase new hardware","introHtml":"<p>Request the procurement of new hardware for either a single individual or a bulk order to restock your inventory at Advisory's warehouse.</p>","icon":11727,"iconUrl":"https://get.support.advisorymsp.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11727","groups":[1157],"key":""},{"id":"1486","name":"Request apps / changes","descriptionHtml":"<p>Use this form to request access to new applications, updated permissions, addition to groups, new hardware, or any other IT-related items that you may need.</p>","callToAction":"Request apps / changes","introHtml":"<p><b>Need something new?</b> Request access to applications or other IT needs.</p>","icon":10547,"iconUrl":"https://get.support.advisorymsp.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[1156],"key":""},{"id":"1495","name":"Retrieve device","descriptionHtml":"","callToAction":"Retrieve device","introHtml":"<p>Request the retrieval of a single device (Note: Do NOT submit this form if you also need a device replacement. Advisory's Shipping / Purchasing forms already ask if you need us to retrieve the old device)</p>","icon":11746,"iconUrl":"https://get.support.advisorymsp.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11746","groups":[1157],"key":""},{"id":"1494","name":"Ship device from Advisory warehouse","descriptionHtml":"","callToAction":"Ship device from Advisory warehouse","introHtml":"<p>Request the setup and shipment of a device from your available inventory at Advisory's warehouse.</p>","icon":11745,"iconUrl":"https://get.support.advisorymsp.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11745","groups":[1157],"key":""},{"id":"1506","name":"Submit a project request","descriptionHtml":"","callToAction":"Submit a project request","introHtml":"<p>Requests for larger engagements such as technology implementations and org-wide changes.</p>","icon":10525,"iconUrl":"https://get.support.advisorymsp.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[1156],"key":""},{"id":"1500","name":"Audit devices","descriptionHtml":"","callToAction":"Audit devices","introHtml":"<p>Request our Warehouse team to perform an internal device audit.</p>","icon":11742,"iconUrl":"https://get.support.advisorymsp.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11742","groups":[],"key":""},{"id":"1503","name":"Communication","descriptionHtml":"","callToAction":"Communication","introHtml":"<p>Used for communication/interactions with clients in scenarios where a parent ticket can't be used.</p>","icon":10549,"iconUrl":"https://get.support.advisorymsp.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"1498","name":"File a shipping claim","descriptionHtml":"","callToAction":"File a shipping claim","introHtml":"<p>Request to file an insurance claim with a shipping carrier for lost, stolen, or damaged hardware.</p>","icon":11741,"iconUrl":"https://get.support.advisorymsp.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11741","groups":[],"key":""},{"id":"1505","name":"MDM Maintenance","descriptionHtml":"","callToAction":"MDM Maintenance","introHtml":"<p>Tasks related to maintaining MDM infrastructure.</p>","icon":10544,"iconUrl":"https://get.support.advisorymsp.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","groups":[],"key":""},{"id":"1497","name":"Recycle device","descriptionHtml":"","callToAction":"Recycle device","introHtml":"<p>Request to dispose of an aging or damaged device.</p>","icon":11732,"iconUrl":"https://get.support.advisorymsp.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11732","groups":[],"key":""},{"id":"1496","name":"Repair device","descriptionHtml":"","callToAction":"Repair device","introHtml":"<p>Request to repair a damaged or broken device.</p>","icon":10472,"iconUrl":"https://get.support.advisorymsp.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[],"key":""},{"id":"1499","name":"Return hardware for refund","descriptionHtml":"","callToAction":"Return hardware for refund","introHtml":"<p>Request the return of hardware to the vendor it was purchased from for a refund.</p>","icon":11737,"iconUrl":"https://get.support.advisorymsp.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11737","groups":[],"key":""},{"id":"167","name":"Service Request","descriptionHtml":"","callToAction":"Service Request","introHtml":"","icon":10467,"iconUrl":"https://get.support.advisorymsp.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[],"key":""},{"id":"1501","name":"Store a received device","descriptionHtml":"","callToAction":"Store a received device","introHtml":"<p>Check in and store a device that was sent directly to us by a customer.</p>","icon":11714,"iconUrl":"https://get.support.advisorymsp.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11714","groups":[],"key":""},{"id":"454","name":"Warehousing (General)","descriptionHtml":"","callToAction":"Warehousing (General)","introHtml":"<p><b>Request new hardware</b> or <b>retrieve old hardware</b></p>","icon":10470,"iconUrl":"https://get.support.advisorymsp.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[],"key":""}],"reqGroups":[{"id":1156,"name":"General IT Requests"},{"id":1158,"name":"HR Requests"},{"id":1157,"name":"Hardware / Warehousing Requests"}],"orderMapping":{"1158":[1480,1502],"1156":[1486,1487,1506],"1157":[1494,1493,1495]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"0f350ea1-96a0-3822-82b7-6c2ea7f24e01","appLinkName":"System Confluence","appLinkUrl":"https://advisory.atlassian.net/wiki","spaceKey":"KB","spaceName":"Knowledge Base","spaceUrl":"https://advisory.atlassian.net/wiki/spaces/KB","isServer":false},"labels":[],"projectKey":"ASD","serviceDeskId":14,"kbLinkDomainURLs":["https://advisory.atlassian.net","https://get.support.advisorymsp.com"]},"createPermission":true,"portalAnnouncement":{"portalId":14,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ASD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiYTEyYzcyOS0wYzlkLTQxMWYtODVlZC02Y2ZlNjg0Y2UwNmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDIzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mjg3OTYzNDcsIm5iZiI6MTcyODc5NTE0N30.eu_9i38wuQgXZC6LhCRce84VCuJV9O8Q_odYJQcxWwE","targetCollection":"upload-project-10023","endpointUrl":"https://api.media.atlassian.com","clientId":"ba12c729-0c9d-411f-85ed-6cfe684ce06b","tokenDurationInMins":20}},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.plugins4people.jsd.jsd-config-importer__sd-portal-header-create-request-create_request","name":"sd-portal-header-create-request","html":"<div class=\"ap-container\" id=\"ap-com.plugins4people.jsd.jsd-config-importer__sd-portal-header-create-request-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-com.plugins4people.jsd.jsd-config-importer__sd-portal-header-create-request-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.plugins4people.jsd.jsd-config-importer\",\n \"uniqueKey\":\"com.plugins4people.jsd.jsd-config-importer__sd-portal-header-create-request-create_request\",\n \"key\":\"sd-portal-header-create-request-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header-create-request\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-enhancer-cloud.herokuapp.com/banner-view?message_key=requestForm&request_type_id=&xdm_e=https%3A%2F%2Fget.support.advisorymsp.com&xdm_c=channel-com.plugins4people.jsd.jsd-config-importer__sd-portal-header-create-request-create_request&cp=&xdm_deprecated_addon_key_do_not_use=com.plugins4people.jsd.jsd-config-importer&lic=active&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJmN2RlZmMxNDAwYjFiYTE0N2Q4Y2I5Zjc3ODU1ZDEwMTE2ZDU1NzUyZWFiNWI0MTMyYjIxZGE5MTk5MjIzNjAyIiwiaXNzIjoiMjlhMTEyNGMtNDc5OS0zMjk3LTliOWMtOTY0ZmNmZTRjNWVjIiwiY29udGV4dCI6e30sImV4cCI6MTcyODc5NjA0NywiaWF0IjoxNzI4Nzk1MTQ3fQ.DDznf1rp1B8rjKqyGJZPCZGY-Q89kweI7sV5SXkWu70\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjI5YTExMjRjLTQ3OTktMzI5Ny05YjljLTk2NGZjZmU0YzVlYyIsImNvbnRleHQiOnsibGljZW5zZSI6eyJhY3RpdmUiOnRydWV9LCJ1cmwiOnsiZGlzcGxheVVybCI6Imh0dHBzOlwvXC9hZHZpc29yeS5hdGxhc3NpYW4ubmV0IiwiZGlzcGxheVVybFNlcnZpY2VkZXNrSGVscENlbnRlciI6Imh0dHBzOlwvXC9nZXQuc3VwcG9ydC5hZHZpc29yeW1zcC5jb20ifSwiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6IkFTRCIsImlkIjoiMTAwMjMifX19LCJleHAiOjE3Mjg3OTYwNDcsImlhdCI6MTcyODc5NTE0N30.emMONn0LynMR9M4WLB6jVu-1ie2p8thtURDaSBF_wsY\", \"structuredContext\": \"{\\\"license\\\":{\\\"active\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://advisory.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://get.support.advisorymsp.com\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"ASD\\\",\\\"id\\\":\\\"10023\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"ASD\\\",\\\"project.id\\\":\\\"10023\\\",\\\"servicedesk.serviceDeskId\\\":\\\"14\\\"}\",\n \"timeZone\":\"America/New_York\",\n \"origin\":\"https://jsd-enhancer-cloud.herokuapp.com\",\n \"hostOrigin\":\"https://get.support.advisorymsp.com\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}