Jira Service Management

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Advisory’s Onboarding forms already include sections for hardware shipment for employees."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"If you need the employee’s current device retrieved back to Advisory’s warehouse","marks":[{"type":"strong"}]},{"type":"text","text":", you will be able to select a retrieval option in this form."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Advisory cannot ship devices outside of the US","marks":[{"type":"strong"}]},{"type":"text","text":"."}]}]}]}]},{"type":"panel","attrs":{"panelType":"note"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Review these articles for more information on Advisory’s processes:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Shipping: Sending devices out to you","marks":[{"type":"link","attrs":{"href":"https://get.support.advisorymsp.com/servicedesk/customer/portal/14/topic/27358439-e299-48bd-b3dd-fadf187c301f/article/209879043"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Provisioning: Setting up new & used devices","marks":[{"type":"link","attrs":{"href":"https://get.support.advisorymsp.com/servicedesk/customer/portal/14/topic/27358439-e299-48bd-b3dd-fadf187c301f/article/219840666"}}]}]}]}]}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":269},"layout":"default","localId":"bc585e0b-e46b-4c34-874f-0d814f268e26"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":232},"layout":"default","localId":"0482ba8b-79be-43cb-9018-a19911dd84b6"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":241},"layout":"default","localId":"52bef628-836f-4499-a121-8f0fdff98282"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":270},"layout":"default","localId":"b7023899-04fd-4eed-bc2d-5218bc506ced"}},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Onboardings: ","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#bf2600"}}]},{"type":"text","text":"If you are ","marks":[{"type":"strong"}]},{"type":"text","text":"onboarding","marks":[{"type":"strong"},{"type":"underline"}]},{"type":"text","text":" an employee internally you must:","marks":[{"type":"strong"}]}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Set the requested delivery date below ","marks":[{"type":"strong"}]},{"type":"text","text":"3 business days BEFORE","marks":[{"type":"strong"},{"type":"underline"}]},{"type":"text","text":" the employee’s start date","marks":[{"type":"strong"}]},{"type":"text","text":". This will provide enough buffer in case the shipment is delayed or the employee is not home to sign for the package when it arrives (adult signature is required). "}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Provide a personal (non-company) email address","marks":[{"type":"strong"}]},{"type":"text","text":" for the employee being onboarded. 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Advisory will not be held responsible for delays or non-delivered packages due to incorrectly provided addresses."}]}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":272},"layout":"default","localId":"79daff81-aad0-4fe1-b64a-89a33fb8a34d"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"If the current device needs to be returned:","marks":[{"type":"strong"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Another ticket will be created to track the retrieval of the current device."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"A printed FedEx return label will be included in the shipping box with the replacement device. 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