{"xsrfToken":"7e5b9e742ec8db55c36e029233a59680886891af_lout","branding":{"id":"14","key":"asm","name":"Advisory Support","portalBaseUrl":"/servicedesk/customer/portal/14","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/14/1011","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#58a8a4","headerLinkHoverBGColor":"#58a8a4","headerBadgeColor":"#58a8a4"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/2aed729c-0f39-4b28-9873-2c52cb6fdc58/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiYTEyYzcyOS0wYzlkLTQxMWYtODVlZC02Y2ZlNjg0Y2UwNmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJhZWQ3MjljLTBmMzktNGIyOC05ODczLTJjNTJjYjZmZGM1OCI6WyJyZWFkIl19LCJleHAiOjE3MzM5NTYwODMsIm5iZiI6MTczMzk1NTQ4M30.P5BM5pifAZo4-W6UEFx9LfSnyYnru9tWV7-Y_UjLBS4&client=ba12c729-0c9d-411f-85ed-6cfe684ce06b&mode=fit","logoId":"2aed729c-0f39-4b28-9873-2c52cb6fdc58","isLogoAvailable":true,"helpCenterTitle":"Advisory Support Portal","sharedPortalName":"Advisory Support Portal","userInitialAnnouncementHeader":"Onboarding & Offboarding forms are here!","userInitialAnnouncementMessageWiki":"<p>Your team can now submit employee onboardings and offboardings through the newly updated forms below.</p>","translations":{"en-US":{"helpCenterTitle":"Advisory Support Portal","sharedPortalName":"Advisory Support Portal","announcementHeader":"Onboarding & Offboarding forms are here!","announcementMessage":"Your team can now submit employee onboardings and offboardings through the newly updated forms below.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#014737","helpCenterTitleColor":"#f1f1f1","bannerMediaApiUrl":"https://api.media.atlassian.com/file/1662c022-782b-4452-a700-72eaf5b52009/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiYTEyYzcyOS0wYzlkLTQxMWYtODVlZC02Y2ZlNjg0Y2UwNmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE2NjJjMDIyLTc4MmItNDQ1Mi1hNzAwLTcyZWFmNWI1MjAwOSI6WyJyZWFkIl19LCJleHAiOjE3MzM5NTYwODMsIm5iZiI6MTczMzk1NTQ4M30.kS1kyUzOv564Clg8c13VYi58hugTpOjq5z6-weE1I0g&client=ba12c729-0c9d-411f-85ed-6cfe684ce06b&height=300&mode=fit","bannerMediaApiFileId":"1662c022-782b-4452-a700-72eaf5b52009","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"14","key":"asm","projectId":10023,"serviceDeskId":14,"name":"Advisory Support","description":"<p>Review our knowledge base articles or request support.</p>","portalBaseUrl":"/servicedesk/customer/portal/14","onlyPortal":true,"reqTypes":[{"id":"1487","name":"Get help with an IT problem","descriptionHtml":"<p>Use this form if you are having an IT issue that needs to be fixed.</p>","callToAction":"Get help with an IT problem","introHtml":"<p><b>Need something fixed?</b> Get troubleshooting help when something isn't working.</p>","icon":10520,"iconUrl":"https://get.support.advisorymsp.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1156],"key":""},{"id":"1502","name":"Offboard a current employee","descriptionHtml":"","callToAction":"Offboard a current employee","introHtml":"<p>Submit a request to offboard / terminate a current employee.</p>","icon":10514,"iconUrl":"https://get.support.advisorymsp.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10514","groups":[1158],"key":""},{"id":"1480","name":"Onboard a new employee","descriptionHtml":"","callToAction":"Onboard a new employee","introHtml":"<p>Submit a request to onboard a newly hired employee.</p>","icon":10517,"iconUrl":"https://get.support.advisorymsp.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[1158],"key":""},{"id":"1493","name":"Purchase new hardware","descriptionHtml":"","callToAction":"Purchase new hardware","introHtml":"<p>Request the procurement of new hardware for either a single individual or a bulk order to restock your inventory at Advisory's warehouse.</p>","icon":11727,"iconUrl":"https://get.support.advisorymsp.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11727","groups":[1157],"key":""},{"id":"1486","name":"Request apps / changes","descriptionHtml":"<p>Use this form to request access to new applications, updated permissions, addition to groups, new hardware, or any other IT-related items that you may need.</p>","callToAction":"Request apps / changes","introHtml":"<p><b>Need something new?</b> Request access to applications or other IT needs.</p>","icon":10547,"iconUrl":"https://get.support.advisorymsp.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[1156],"key":""},{"id":"1495","name":"Retrieve device","descriptionHtml":"","callToAction":"Retrieve device","introHtml":"<p>Request the retrieval of a single device (Note: Do NOT submit this form if you also need a device replacement. Advisory's Shipping / Purchasing forms already ask if you need us to retrieve the old device)</p>","icon":11746,"iconUrl":"https://get.support.advisorymsp.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11746","groups":[1157],"key":""},{"id":"1494","name":"Ship device from Advisory warehouse","descriptionHtml":"","callToAction":"Ship device from Advisory warehouse","introHtml":"<p>Request the setup and shipment of a device from your available inventory at Advisory's warehouse.</p>","icon":11745,"iconUrl":"https://get.support.advisorymsp.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11745","groups":[1157],"key":""},{"id":"1506","name":"Submit a project request","descriptionHtml":"","callToAction":"Submit a project request","introHtml":"<p>Requests for larger engagements such as technology implementations and org-wide changes.</p>","icon":10525,"iconUrl":"https://get.support.advisorymsp.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[1156],"key":""},{"id":"1500","name":"Audit devices","descriptionHtml":"","callToAction":"Audit devices","introHtml":"<p>Request our Warehouse team to perform an internal device audit.</p>","icon":11742,"iconUrl":"https://get.support.advisorymsp.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11742","groups":[],"key":""},{"id":"1503","name":"Communication","descriptionHtml":"","callToAction":"Communication","introHtml":"<p>Used for communication/interactions with clients in scenarios where a parent ticket can't be used.</p>","icon":10549,"iconUrl":"https://get.support.advisorymsp.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"1498","name":"File a shipping claim","descriptionHtml":"","callToAction":"File a shipping claim","introHtml":"<p>Request to file an insurance claim with a shipping carrier for lost, stolen, or damaged hardware.</p>","icon":11741,"iconUrl":"https://get.support.advisorymsp.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11741","groups":[],"key":""},{"id":"1505","name":"MDM Maintenance","descriptionHtml":"","callToAction":"MDM Maintenance","introHtml":"<p>Tasks related to maintaining MDM infrastructure.</p>","icon":10544,"iconUrl":"https://get.support.advisorymsp.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","groups":[],"key":""},{"id":"1497","name":"Recycle device","descriptionHtml":"","callToAction":"Recycle device","introHtml":"<p>Request to dispose of an aging or damaged device.</p>","icon":11732,"iconUrl":"https://get.support.advisorymsp.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11732","groups":[],"key":""},{"id":"1496","name":"Repair device","descriptionHtml":"","callToAction":"Repair device","introHtml":"<p>Request to repair a damaged or broken device.</p>","icon":10472,"iconUrl":"https://get.support.advisorymsp.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[],"key":""},{"id":"1499","name":"Return hardware for refund","descriptionHtml":"","callToAction":"Return hardware for refund","introHtml":"<p>Request the return of hardware to the vendor it was purchased from for a refund.</p>","icon":11737,"iconUrl":"https://get.support.advisorymsp.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11737","groups":[],"key":""},{"id":"167","name":"Service Request","descriptionHtml":"","callToAction":"Service Request","introHtml":"","icon":10467,"iconUrl":"https://get.support.advisorymsp.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[],"key":""},{"id":"1501","name":"Store a received device","descriptionHtml":"","callToAction":"Store a received device","introHtml":"<p>Check in and store a device that was sent directly to us by a customer.</p>","icon":11714,"iconUrl":"https://get.support.advisorymsp.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11714","groups":[],"key":""},{"id":"454","name":"Warehousing (General)","descriptionHtml":"","callToAction":"Warehousing (General)","introHtml":"<p><b>Request new hardware</b> or <b>retrieve old hardware</b></p>","icon":10470,"iconUrl":"https://get.support.advisorymsp.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[],"key":""}],"reqGroups":[{"id":1156,"name":"General IT Requests"},{"id":1157,"name":"Hardware / Warehousing Requests"},{"id":1158,"name":"HR Requests"}],"orderMapping":{"1158":[1480,1502],"1156":[1486,1487,1506],"1157":[1494,1493,1495]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"0f350ea1-96a0-3822-82b7-6c2ea7f24e01","appLinkName":"System Confluence","appLinkUrl":"https://advisory.atlassian.net/wiki","spaceKey":"KB","spaceName":"Knowledge Base","spaceUrl":"https://advisory.atlassian.net/wiki/spaces/KB","isServer":false},"labels":[],"projectKey":"ASD","serviceDeskId":14,"kbLinkDomainURLs":["https://advisory.atlassian.net","https://get.support.advisorymsp.com"]},"createPermission":true,"portalAnnouncement":{"portalId":14,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ASD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiYTEyYzcyOS0wYzlkLTQxMWYtODVlZC02Y2ZlNjg0Y2UwNmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDIzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzM5NTY2ODMsIm5iZiI6MTczMzk1NTQ4M30.hiqV4wQ6JPKgC20Wx3WrpQKnUSTVY3oggXBrEGhiYX0","targetCollection":"upload-project-10023","endpointUrl":"https://api.media.atlassian.com","clientId":"ba12c729-0c9d-411f-85ed-6cfe684ce06b","tokenDurationInMins":20}},"sharedPortal":{"name":"Advisory Support Portal","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://advisory.atlassian.net/wiki","kbLinkDomainURLs":["https://advisory.atlassian.net","https://get.support.advisorymsp.com"]}},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.plugins4people.jsd.jsd-config-importer__sd-portal-header-create-request-create_request","name":"sd-portal-header-create-request","html":"<div class=\"ap-container\" id=\"ap-com.plugins4people.jsd.jsd-config-importer__sd-portal-header-create-request-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-com.plugins4people.jsd.jsd-config-importer__sd-portal-header-create-request-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.plugins4people.jsd.jsd-config-importer\",\n \"uniqueKey\":\"com.plugins4people.jsd.jsd-config-importer__sd-portal-header-create-request-create_request\",\n \"key\":\"sd-portal-header-create-request-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header-create-request\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-enhancer-cloud.herokuapp.com/banner-view?message_key=requestForm&request_type_id=&xdm_e=https%3A%2F%2Fget.support.advisorymsp.com&xdm_c=channel-com.plugins4people.jsd.jsd-config-importer__sd-portal-header-create-request-create_request&cp=&xdm_deprecated_addon_key_do_not_use=com.plugins4people.jsd.jsd-config-importer&lic=active&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJmN2RlZmMxNDAwYjFiYTE0N2Q4Y2I5Zjc3ODU1ZDEwMTE2ZDU1NzUyZWFiNWI0MTMyYjIxZGE5MTk5MjIzNjAyIiwiaXNzIjoiMjlhMTEyNGMtNDc5OS0zMjk3LTliOWMtOTY0ZmNmZTRjNWVjIiwiY29udGV4dCI6e30sImV4cCI6MTczMzk1NjM4MywiaWF0IjoxNzMzOTU1NDgzfQ.trAJI9wJ9CXzpDo1G4KHV1ogOcQRCiRef9AerQmChCk\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjI5YTExMjRjLTQ3OTktMzI5Ny05YjljLTk2NGZjZmU0YzVlYyIsImNvbnRleHQiOnsibGljZW5zZSI6eyJhY3RpdmUiOnRydWV9LCJ1cmwiOnsiZGlzcGxheVVybCI6Imh0dHBzOlwvXC9hZHZpc29yeS5hdGxhc3NpYW4ubmV0IiwiZGlzcGxheVVybFNlcnZpY2VkZXNrSGVscENlbnRlciI6Imh0dHBzOlwvXC9nZXQuc3VwcG9ydC5hZHZpc29yeW1zcC5jb20ifSwiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6IkFTRCIsImlkIjoiMTAwMjMifX19LCJleHAiOjE3MzM5NTYzODMsImlhdCI6MTczMzk1NTQ4M30.RNHts1ol8uUZfRaULLdB4bfPp59K1Nt0Ez5bnlGTdsU\", \"structuredContext\": \"{\\\"license\\\":{\\\"active\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://advisory.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://get.support.advisorymsp.com\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"ASD\\\",\\\"id\\\":\\\"10023\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"ASD\\\",\\\"project.id\\\":\\\"10023\\\",\\\"servicedesk.serviceDeskId\\\":\\\"14\\\"}\",\n \"timeZone\":\"America/New_York\",\n \"origin\":\"https://jsd-enhancer-cloud.herokuapp.com\",\n \"hostOrigin\":\"https://get.support.advisorymsp.com\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}