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"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"f995a5cd-1be1-4dbe-b38c-33baecec7a6e"},"content":[{"type":"text","text":"Note: If their offboarding date is moved back for any reason after this form is submitted, you must notify us prior so we do not start the device retrieval process before the employee has been let go."}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"8f20310d-2b7f-4ad6-a9fc-bebcddd704ef"},"content":[{"type":"text","text":"Provide a personal (non-company) email address","marks":[{"type":"strong"}]},{"type":"text","text":" for the employee being offboarded. This will be where they receive shipping notifications."}]}]}]},{"type":"paragraph","attrs":{"localId":"dbbc7633-a1dc-432c-b2d5-1670d4ebc878"},"content":[{"type":"text","text":"Do NOT submit this form if you have submitted a separate Advisory Offboarding form","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#bf2600"}}]},{"type":"text","text":"!","marks":[{"type":"textColor","attrs":{"color":"#bf2600"}}]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":273},"layout":"default","localId":"64d4e2a1-9bc2-4eca-9f5e-032f8dd2e38e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":268},"layout":"default","localId":"30fefb1d-98e6-4c0e-b6c4-79c2dad079d8"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":256},"layout":"default","localId":"4cd1fa37-5a11-4e17-9c4c-9806c067a376"}},{"type":"heading","attrs":{"level":2,"localId":"56bd70bd-328a-4ab5-b081-96d79bf2f423"},"content":[{"type":"text","text":"Address the device is being retrieved from:"}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"9b9bb893-cf9c-4714-bc57-f0eeca60bf23"},"content":[{"type":"text","text":"If you chose Box + Label","marks":[{"type":"strong"}]},{"type":"text","text":": This will be where the return box is shipped. "}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"a3b9b9e0-8557-4b5c-9ad7-a779e36db9aa"},"content":[{"type":"text","text":"If you chose Label Only","marks":[{"type":"strong"}]},{"type":"text","text":": This will be used as the sender’s address on the shipping label."}]}]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":243},"layout":"default","localId":"8e5b7f67-a7e9-40de-ad65-153efa9e8873"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":244},"layout":"default","localId":"d5c8c169-3741-49ce-88d0-3635e83c20d0"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":245},"layout":"default","localId":"edfe676c-c3f4-4502-bfcd-d70ddf45a8d7"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":246},"layout":"default","localId":"fb7207d6-6703-4807-8dbd-09013473544a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":247},"layout":"default","localId":"f8d7b646-2a96-4733-8d8f-2c447a21f54c"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","content":[{"type":"text","text":"International Device Retrieval Info","marks":[{"type":"strong"}]},{"type":"text","text":":"}],"attrs":{"localId":"4ad44b42-4d39-4778-9346-f6bd2334fa11"}},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Canada","marks":[{"type":"strong"}]},{"type":"text","text":": We can retrieve devices from Canada back to the US or to another location in Canada. We can retrieve devices from all Canadian provinces except the Yukon, Northwest Territories, and Nunavut."}],"attrs":{"localId":"5c57077b-b838-419d-b532-7774181f28e6"}}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"United Kingdom","marks":[{"type":"strong"}]},{"type":"text","text":": We can retrieve devices from the UK back to the US or to another location in the UK."}],"attrs":{"localId":"1d1efade-1012-490e-a6c3-13e04b8d596a"}}]}]},{"type":"paragraph","content":[{"type":"text","text":"Note: When retrieving devices back to the US, the laptop may have an "},{"type":"text","text":"international keyboard","marks":[{"type":"strong"}]},{"type":"text","text":" with different layout and currency symbols depending on the country it was purchased in."}],"attrs":{"localId":"f8dec3b3-838d-4365-9b37-8784d7dc395b"}}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":282},"layout":"default","localId":"f307c01d-057e-40f9-8939-6e2bb53f738d"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"2f9fb5c9-54e7-4ee4-9eb6-41eb2a5d63fb"},"content":[{"type":"text","text":"Please verify the address you entered above is accurate","marks":[{"type":"strong"}]},{"type":"text","text":" and includes any Apt / Suite / Floor #'s using a tool such as "},{"type":"text","text":"Google Maps","marks":[{"type":"link","attrs":{"href":"https://www.google.com/maps"}}]},{"type":"text","text":". Advisory will not be held responsible for delays or non-retrieved devices due to incorrectly provided addresses."}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":274},"layout":"default","localId":"f4864314-768a-46fa-8aab-a6a93465af32"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"f1ff28f4-8eed-4679-a7af-d2af86b07ffc"},"content":[{"type":"text","text":"If you need this user’s device provisioned and shipped back out to another employee:"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"d8babc85-d4cd-4af7-ad75-d6350720f934"},"content":[{"type":"text","text":"Select the “Store Device in Warehouse” option from the dropdown below and follow step #2."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"7dc0b37d-6b15-4ef7-ac59-6ecac6e3da00"},"content":[{"type":"text","text":"Submit the “"},{"type":"text","text":"Ship device from Advisory warehouse","marks":[{"type":"link","attrs":{"href":"https://get.support.advisorymsp.com/servicedesk/customer/portal/14/create/1494"}}]},{"type":"text","text":"” form and mention that you would like this user’s device shipped out in the “Any other special instructions” field at the end of the form."}]}]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":280},"layout":"default","localId":"57a0e2ff-0acb-4147-97aa-42c979763358"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":276},"layout":"default","localId":"aa68763d-3fd2-4aca-a1e4-7c50c76e5843"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":279},"layout":"default","localId":"1407f738-17c8-4cb5-9f7f-c95abb520e21"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":264},"layout":"default","localId":"1c303ad8-a138-4136-a29d-0b23466db1cf"}}]}],"conditions":{"275":{"t":"sh","i":{"co":{"cIds":{"274":["13749"]}}},"o":{"sIds":["4"]}},"277":{"t":"sh","i":{"co":{"cIds":{"274":["13750"]}}},"o":{"sIds":["3"]}},"281":{"t":"sh","i":{"co":{"cIds":{"246":[]}}},"o":{"sIds":["1"]}}},"sections":{"4":{"name":"If retrieving device back to Other Location","conditions":["275"]},"5":{"conditions":[]},"1":{"name":"If retrieving from a different country","conditions":["281"]},"2":{"conditions":[]},"3":{"name":"If retrieving device back to Advisory's Warehouse","conditions":["277"]}},"questions":{"276":{"type":"tl","label":"What address should the retrieved device be returned back to?","description":"(The device's final destination)","validation":{"rq":true},"jiraField":"customfield_11476","questionKey":""},"269":{"type":"ts","label":"Full name of the employee we're retrieving the device from","description":"(First + Last Name)","validation":{"rq":true},"jiraField":"customfield_11334","questionKey":""},"244":{"type":"tl","label":"Street Address Line 2","description":"","validation":{"rq":false},"jiraField":"customfield_11350","questionKey":""},"274":{"type":"cd","label":"Where should the device be returned back to?","description":"(What is the device's final destination after being retrieved)","validation":{"rq":true},"jiraField":"customfield_11475","questionKey":""},"256":{"type":"cd","label":"How should the device be retrieved?","description":"","validation":{"rq":true},"jiraField":"customfield_11371","questionKey":""},"270":{"type":"ts","label":"Your Company Name","description":"","validation":{"rq":true},"jiraField":"customfield_11483","questionKey":""},"241":{"type":"ts","label":"Your Last Name","description":"","validation":{"rq":true},"jiraField":"customfield_11466","questionKey":""},"245":{"type":"ts","label":"City","description":"","validation":{"rq":true},"jiraField":"customfield_11319","questionKey":""},"264":{"type":"rt","label":"Any other special instructions?","description":"","validation":{"rq":false},"jiraField":"description","questionKey":""},"246":{"type":"cd","label":"State","description":"","validation":{"rq":true},"jiraField":"customfield_11323","questionKey":""},"282":{"type":"cd","label":"Country","description":"(Advisory can only retrieve devices from the countries listed below)","validation":{"rq":true},"jiraField":"customfield_12465","questionKey":""},"247":{"type":"tl","label":"Zip / Postal Code","description":"","validation":{"rq":true},"jiraField":"customfield_11327","questionKey":""},"273":{"type":"da","label":"What date should we initiate the device retrieval? (NOTE: Use 1 day AFTER the employee's last day if they are being terminated without advance notice)","description":"(The employee will receive an automated email on this date, so please make sure to select the day AFTER the employee's last day for any involuntary terminations so they aren't accidentally notified before being let go)","validation":{"rq":true},"jiraField":"customfield_11426","questionKey":""},"280":{"type":"cd","label":"What should be done with the returned device?","description":"","validation":{"rq":true},"jiraField":"customfield_11322","questionKey":""},"279":{"type":"um","label":"Who else from your team should receive updates on this request?","description":"(You must be signed in to the Support Portal to select other employees)","validation":{"rq":false},"jiraField":"customfield_10031","questionKey":""},"268":{"type":"te","label":"Email address of employee (Note: Use a personal email if employee is being offboarded)","description":"(Where the employee will receive email notifications) ","validation":{"rq":true},"jiraField":"customfield_11423","questionKey":""},"232":{"type":"ts","label":"Your First Name","description":"","validation":{"rq":true},"jiraField":"customfield_11465","questionKey":""},"243":{"type":"tl","label":"Street Address","description":"","validation":{"rq":true},"jiraField":"customfield_11320","questionKey":""}}},"uuid":"3c62b9b7-8a9c-4c7f-9bc7-a7de592386aa"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":8,"updated":"2025-03-20T19:02:14.374381440Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[1495],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":8,"name":"Retrieve device form","submit":{"lock":false,"pdf":true},"templateFormUuid":"3c62b9b7-8a9c-4c7f-9bc7-a7de592386aa"},"layout":[{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"0342f188-06dd-47af-a351-bb1b306ebae5"},"content":[{"type":"text","text":"READ FIRST!!","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#bf2600"}}]}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"ebec5600-3916-4989-891a-7d2d13bdfed9"},"content":[{"type":"text","text":"Do NOT submit this form ","marks":[{"type":"strong"}]},{"type":"text","text":"in addition to","marks":[{"type":"strong"},{"type":"underline"}]},{"type":"text","text":" another Advisory Offboarding form","marks":[{"type":"strong"}]},{"type":"text","text":". Advisory’s Offboarding forms already include sections for hardware retrieval for employees."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"5489f303-96b9-40ec-beb3-b60aee6ff6c6"},"content":[{"type":"text","text":"Advisory cannot retrieve desktops, monitors, or any other peripherals. ","marks":[{"type":"strong"}]},{"type":"text","text":"Advisory will only retrieve laptops and/or tablets with their associated chargers."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"5579746d-8de2-47ae-be95-4106da0891ce"},"content":[{"type":"text","text":"Advisory cannot retrieve devices outside of the US ","marks":[{"type":"strong"}]},{"type":"text","text":"and cannot ship return boxes to US territories."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"5db9bc62-5ed4-4152-a0ff-97a68c30c50e"},"content":[{"type":"text","text":"If you do not currently store devices at Advisory’s Warehouse","marks":[{"type":"strong"}]},{"type":"text","text":", please contact your Customer Success Manager for pricing information."}]}]}]}]},{"type":"panel","attrs":{"panelType":"note"},"content":[{"type":"paragraph","attrs":{"localId":"0a402bb3-710e-4188-a523-501e7b4f8ea9"},"content":[{"type":"text","text":"Review "},{"type":"text","text":"this article","marks":[{"type":"link","attrs":{"href":"https://get.support.advisorymsp.com/servicedesk/customer/portal/14/topic/27358439-e299-48bd-b3dd-fadf187c301f/article/210403329"}}]},{"type":"text","text":" for more information on Advisory’s device retrieval policies."}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":270},"layout":"default","localId":"bc585e0b-e46b-4c34-874f-0d814f268e26"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":232},"layout":"default","localId":"0482ba8b-79be-43cb-9018-a19911dd84b6"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":241},"layout":"default","localId":"52bef628-836f-4499-a121-8f0fdff98282"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":269},"layout":"default","localId":"b7023899-04fd-4eed-bc2d-5218bc506ced"}},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"6a80ab30-0140-4857-ab1b-5e92f8ea534d"},"content":[{"type":"text","text":"Offboardings: ","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#bf2600"}}]},{"type":"text","text":"If you are offboarding an employee internally you must:","marks":[{"type":"strong"}]}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"2048c286-0d40-468d-a45d-03afef4db1f8"},"content":[{"type":"text","text":"Set the retrieval date below ","marks":[{"type":"strong"}]},{"type":"text","text":"1 business day AFTER","marks":[{"type":"strong"},{"type":"underline"}]},{"type":"text","text":" the employee will be offboarded if it’s an ","marks":[{"type":"strong"}]},{"type":"text","text":"involuntary termination","marks":[{"type":"strong"},{"type":"underline"}]},{"type":"text","text":" so they aren’t accidentally notified about the device retrieval before their termination meeting. "}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"f995a5cd-1be1-4dbe-b38c-33baecec7a6e"},"content":[{"type":"text","text":"Note: If their offboarding date is moved back for any reason after this form is submitted, you must notify us prior so we do not start the device retrieval process before the employee has been let go."}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"8f20310d-2b7f-4ad6-a9fc-bebcddd704ef"},"content":[{"type":"text","text":"Provide a personal (non-company) email address","marks":[{"type":"strong"}]},{"type":"text","text":" for the employee being offboarded. This will be where they receive shipping notifications."}]}]}]},{"type":"paragraph","attrs":{"localId":"dbbc7633-a1dc-432c-b2d5-1670d4ebc878"},"content":[{"type":"text","text":"Do NOT submit this form if you have submitted a separate Advisory Offboarding form","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#bf2600"}}]},{"type":"text","text":"!","marks":[{"type":"textColor","attrs":{"color":"#bf2600"}}]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":273},"layout":"default","localId":"64d4e2a1-9bc2-4eca-9f5e-032f8dd2e38e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":268},"layout":"default","localId":"30fefb1d-98e6-4c0e-b6c4-79c2dad079d8"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":256},"layout":"default","localId":"4cd1fa37-5a11-4e17-9c4c-9806c067a376"}},{"type":"heading","attrs":{"level":2,"localId":"56bd70bd-328a-4ab5-b081-96d79bf2f423"},"content":[{"type":"text","text":"Address the device is being retrieved from:"}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"9b9bb893-cf9c-4714-bc57-f0eeca60bf23"},"content":[{"type":"text","text":"If you chose Box + Label","marks":[{"type":"strong"}]},{"type":"text","text":": This will be where the return box is shipped. "}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"a3b9b9e0-8557-4b5c-9ad7-a779e36db9aa"},"content":[{"type":"text","text":"If you chose Label Only","marks":[{"type":"strong"}]},{"type":"text","text":": This will be used as the sender’s address on the shipping label."}]}]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":243},"layout":"default","localId":"8e5b7f67-a7e9-40de-ad65-153efa9e8873"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":244},"layout":"default","localId":"d5c8c169-3741-49ce-88d0-3635e83c20d0"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":245},"layout":"default","localId":"edfe676c-c3f4-4502-bfcd-d70ddf45a8d7"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":246},"layout":"default","localId":"fb7207d6-6703-4807-8dbd-09013473544a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":247},"layout":"default","localId":"f8d7b646-2a96-4733-8d8f-2c447a21f54c"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","content":[{"type":"text","text":"International Device Retrieval Info","marks":[{"type":"strong"}]},{"type":"text","text":":"}],"attrs":{"localId":"4ad44b42-4d39-4778-9346-f6bd2334fa11"}},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Canada","marks":[{"type":"strong"}]},{"type":"text","text":": We can retrieve devices from Canada back to the US or to another location in Canada. We can retrieve devices from all Canadian provinces except the Yukon, Northwest Territories, and Nunavut."}],"attrs":{"localId":"5c57077b-b838-419d-b532-7774181f28e6"}}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"United Kingdom","marks":[{"type":"strong"}]},{"type":"text","text":": We can retrieve devices from the UK back to the US or to another location in the UK."}],"attrs":{"localId":"1d1efade-1012-490e-a6c3-13e04b8d596a"}}]}]},{"type":"paragraph","content":[{"type":"text","text":"Note: When retrieving devices back to the US, the laptop may have an "},{"type":"text","text":"international keyboard","marks":[{"type":"strong"}]},{"type":"text","text":" with different layout and currency symbols depending on the country it was purchased in."}],"attrs":{"localId":"f8dec3b3-838d-4365-9b37-8784d7dc395b"}}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":282},"layout":"default","localId":"f307c01d-057e-40f9-8939-6e2bb53f738d"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"2f9fb5c9-54e7-4ee4-9eb6-41eb2a5d63fb"},"content":[{"type":"text","text":"Please verify the address you entered above is accurate","marks":[{"type":"strong"}]},{"type":"text","text":" and includes any Apt / Suite / Floor #'s using a tool such as "},{"type":"text","text":"Google Maps","marks":[{"type":"link","attrs":{"href":"https://www.google.com/maps"}}]},{"type":"text","text":". 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